Information We Collect

When you reach out to us or become a client, we collect information that helps us provide our design consultation services. Here's what that actually means in practice:

Information You Provide Directly

• Contact details like your name, email address, and phone number when you fill out our contact form or send us a message
• Business information about your company, industry, and what you're hoping to accomplish with your website
• Project details including your design preferences, brand materials, and existing website assets
• Communication history from our emails, calls, and project meetings
• Payment information for billing purposes (though we don't store complete credit card numbers on our servers)

Information We Collect Automatically

Like most websites, ours gathers some technical information when you visit:

• Browser type and version you're using
• Device information and operating system
• IP address and general location data
• Pages you visit on our site and how long you spend there
• Referring website if you clicked through from somewhere else

How We Use Your Information

We don't collect information just to have it sitting around. Everything we gather serves a specific purpose for our working relationship:

• Providing our design consultation services and completing your projects
• Communicating with you about project status, timelines, and deliverables
• Processing payments and maintaining accurate financial records
• Improving our website and services based on how people actually use them
• Sending occasional updates about our services (only if you've agreed to receive them)
• Complying with legal requirements under Taiwan law

Data Storage and Security

We store your information on secure servers and take reasonable precautions to protect it. Our approach includes:

• Encrypted connections (SSL/TLS) for all data transmission
• Password-protected systems with regular security updates
• Limited access to client data – only team members who need it for your project can see it
• Regular backups to prevent data loss
• Secure disposal of information we no longer need

That said, no online system is completely bulletproof. We do our best to keep your information safe, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened.

Sharing Your Information

We keep your information private except in these specific situations:

Service Providers

Sometimes we work with third-party tools to run our business effectively. These might include:

• Email service providers for client communications
• Cloud storage services for project files
• Payment processors for handling transactions
• Project management tools for tracking work

These providers only get access to information necessary for their specific function, and we choose partners who take security seriously.

Legal Requirements

We may disclose your information if required by Taiwan law, court order, or government request. We'll only share what's legally required and will notify you when possible.

Business Transfers

If ChargeFluxNet is acquired by another company or merges with another business, your information would transfer to the new entity. You'd be notified if this happens.

Your Rights Regarding Your Data

You have real control over your personal information. Here's what you can do:

To exercise any of these rights, just send us an email at help@chargefluxnet.com. We'll respond within 30 days with either the information you requested or an explanation if we need to keep certain data for legal reasons.

Data Retention

We don't keep your information forever. Our retention approach depends on the type of data:

• Active project data: Kept throughout our working relationship and for one year after project completion
• Financial records: Retained for seven years to comply with Taiwan tax regulations
• Communication records: Maintained for three years after our last interaction
• Marketing communications: Stored until you unsubscribe or request deletion
• Website analytics: Aggregated and anonymized after 26 months

After these periods, we securely delete or anonymize your information so it can no longer identify you personally.

Cookies and Tracking

Our website uses cookies – small text files stored on your device – to improve your browsing experience. We use:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (you can opt out of these)
• Preference cookies: Remember your settings and choices

You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. Most browsers accept cookies automatically, but you can modify this in your browser settings.

International Data Transfers

While we're based in Taiwan, some of our service providers operate servers in other countries. When your information is transferred internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by relevant authorities
• Privacy Shield frameworks where applicable
• Adequacy decisions recognizing equivalent data protection standards

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 18 years old. If we discover we've accidentally collected such information, we'll delete it immediately.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last Updated" date at the top shows when the current version took effect.

We encourage you to review this policy occasionally to stay informed about how we protect your information.

Taiwan-Specific Provisions

As a business operating in Taiwan, we comply with the Personal Data Protection Act (PDPA) and related regulations. This includes:

• Obtaining your consent before collecting personal information
• Using data only for specified, legitimate purposes
• Maintaining accuracy of personal information
• Implementing appropriate security measures
• Respecting your rights as a data subject under Taiwan law

If you have concerns about our data practices under Taiwan law, you can file a complaint with the relevant supervisory authority.